Professional Endorsements

“Caroline’s Room is a refuge for our parents. It provides privacy with medical staff, a place to gather with family, and when needed a comfortable, home-like room for families to grieve the loss of their baby and begin healing. Parents have shared it takes away the atmosphere of a hospital and adds the love of a home. Caroline’s Room has increased our ability to provide family-centered care and help parents cope with their infant’s hospitalization.”
- Cindy Johnson RNC-NIC, Clinical Team Leader-NICU, Carilion Clinic Children's Hospital

"Caroline’s Room in the Newborn Special Care Unit at Yale New Haven Children's Hospital is a wonderful and much used resource for families and staff. Having a baby in the ICU is an emotionally difficult and stressful experience. Good communication can help ease the burden on families and is a critical part of the care we provide. Prior to the availability of Caroline’s Room, we did not have a dedicated facility for meeting with families and were compelled to use conference rooms or offices, which were often not suited to the delicate and sometimes very emotional discussions that go on every day in the Unit.
Caroline’s Room is a quiet, dignified, and private space where we can meet with families, discuss their baby’s condition, and sometimes make difficult decisions. It also affords the family a space away from the sometimes frenetic activity in the Unit where they can be alone, talk, hold family meetings, and meet with their spiritual advisors. The calming environment facilitates reflection and allows the family and the baby’s caretakers to step back and look at the whole picture, rather than focus on minute to minute events.
Parents, physicians, and nurses have all expressed their appreciation for Caroline’s Room. It is difficult to imagine how we managed before we had this outstanding facility."
- Ian Gross, M.D. Professor of Pediatrics, Director of Perinatal Medicine Yale University School Medicine

"Having an appropriate place for families to be with their newborn in the final hours/days of life is critical to our mission of providing family-centered care to all of our patients. The memories of this experience will last a lifetime. The privacy and comforts of Caroline’s Room combined with a caring and compassionate staff help make those memories as positive as possible."
- Victor Herson, M.D. Professor of Pediatrics, University of Connecticut School of Medicine Medical Director, Neonatal Intensive Care Unit, Connecticut Children’s Medical Center

"The March of Dimes is honored to bring a much needed service to families with babies in the neonatal intensive care unit (NICU). Caroline’s Room has filled a void in three West Texas NICU’s; two in Lubbock and one in Odessa. Before these rooms were built there was not a warm, comfortable, private place for families to get away from the hustle and bustle of the busy NICU. Now families have a peaceful place to talk with their doctors, spend a few quiet moments in prayer, spend time with a baby who is not expected to survive, or grieve when necessary. In each of the locations Caroline’s Room is utilized every day. Hospital staff rave about the rooms and families are comforted. All of us at the March of Dimes dream of a day when NICU’s and Caroline’s Rooms are not needed; when all babies are born healthy. But until that time we are proud to collaborate with you to bring support to families when they need it most."
- Amy Johnson-Rubio, MPA Director of Program Services March of Dimes, Texas Chapter, Lubbock Division

"Caroline’s Room has served to provide a serene space which evokes a feeling of warmth and comfort, away from the chaos of the patient care area. This very special room has been appreciated by many families in need of a moment’s peace, or perhaps a private place to share their feelings."
- Nancy Cross Nurse, New Born Special Care Unit Yale–New Haven Children’s Hospital